The Verdict on Unitel: Review of Virtual Phone System

The advent of the digital age has brought us a wide array of technological tools designed to make life easier, and one of these tools is the virtual phone system. This blog post will specifically focus on one such system known as Unitel, detailing its features, advantages, and potential drawbacks to help you make an informed decision on whether it is the right choice for your communication needs.
8.3/10 (Expert Score)
Product is rated as #2 in category Contact Center Solution Reviews

Welcome to the ultimate review of Unitel, the virtual phone system that has been making waves in the business world. If you’re a business owner looking for a cost-effective and efficient way to manage your communication needs, then you’ve come to the right place. In this blog post, we will dive deep into the features, benefits, and overall performance, providing you with an engaging and informative review.

With the rise of remote work and the increasing importance of virtual communication, tool has positioned itself as a top contender in the market, offering a wide range of services tailored to meet the specific needs of businesses of all sizes. So, let’s get started and find out if Unitel is almost perfect virtual phone system.

What is Virtual Phone System?

VoIP for you needs

Imagine a system where all your communication needs – voice calls, video conferencing, SMS messaging, and much more – are taken care of over the internet. It’s a cloud-based technology that frees businesses and individuals from the shackles of traditional landlines, offering incredible flexibility and mobility.

Picture this. Your business is no longer tethered to a specific location. You’re free to operate from anywhere, and yet remain connected with your team, clients, and vendors. That’s the power of a virtual phone system.

The system goes beyond just providing a communication medium. It’s loaded with a slew of other features that take business communication to a whole new level. This includes call routing that ensures your calls reach the right person, voicemail that can be accessed at your convenience, and auto attendants that direct calls efficiently, among other things.

The power of a virtual phone system is transformative. It takes the traditional notion of telephony, dials it up several notches, and catapults it into the digital realm.

Check also other reviews from this software category: Contact Center Solution Reviews.

What is Unitel?

Software overview

Step into the world of Unitel, a standout contender in the universe of virtual phone systems. Celebrated for its all-inclusive features and intuitive interface, tool transcends traditional communication barriers, catering to enterprises of every size and scale. It’s more than just a voice call service.

unitel review virtual phone system opinion

Think of it as your all-in-one communication hub, adeptly facilitating video conferencing, SMS messaging, and even faxing capabilities. 

But it doesn’t stop there. It also comes equipped with an array of productivity-enhancing features tailor-made for your business operations. From hassle-free call forwarding to the convenience of voicemail-to-email and the reassurance of call recording, it streamlines your communication processes and elevates your business productivity.

Indeed, Unitel is not merely a virtual phone system provider. It’s a committed partner in your business journey, pioneering the digital communication landscape.

With it, you’re not just staying connected; you’re staying ahead. Brace yourself as we delve deeper into the various facets of services in the sections that follow.

Unitel review and opinions

What do we think?

In the realm of virtual phone systems, Unitel shines through as a reliable powerhouse, skillfully catering to both burgeoning startups and established enterprises alike. With its abundance of features coupled with a user-centric interface, it has garnered considerable acclaim from users across various sectors.

The platform stands out not only for its extensive functionality but also for its accessible design that makes it equally suitable for those just dipping their toes into the virtual phone system pool, as well as seasoned pros who are no strangers to this technology. 

However, where Unitel truly outdoes itself is in its commitment to exceptional customer support. The company understands that the transition to a virtual phone system may be overwhelming for some, and they strive to smooth the path with responsive and helpful customer service that makes every user feel supported and valued. 

Indeed, solution strikes a fine balance between sophisticated, advanced capabilities and ease-of-use, deftly fulfilling the communication requirements of a broad spectrum of businesses. It’s not just a virtual phone system, it’s a comprehensive communication solution that’s designed with your business needs in mind. 

While no service is perfect, and Unitel has had its share of minor hiccups with sporadic lags in call quality and some difficulties reported in system configuration, the occasional setbacks seem inconsequential when compared to the expansive benefits offered by the platform.

unitel features pros cons

Unitel pros and cons

Is this voip worth it?

Navigating the world of virtual phone systems can seem like walking a tightrope, but Unitel manages to strike a good balance. For the pros, the list is quite long. Starting with a robust set of features that encompass not only voice calls but also video conferencing, SMS messaging, and faxing, it truly excels. Adding to this, the platform’s interface has been lauded for its simplicity and user-friendliness, making it an excellent choice for both novices and experienced professionals. 

One of Unitel’s most shining qualities is its exceptional customer service. Making the switch to a virtual phone system can feel like learning a new language for some, and responsive support team is always ready to provide a helpful translation. They go above and beyond to ensure each user feels comfortable, supported, and valued, smoothing the way for an easy transition.

However, even the best virtual tightrope walker can stumble. This one is no exception, with a few cons to its name. Some users have reported occasional dips in call quality, which can be frustrating during crucial business conversations. Additionally, configuring the system has been a bit of a struggle for a few, raising the entry barrier slightly. 

But let’s put things in perspective. No tightrope walker is flawless, and the occasional wobble does not detract from the overall performance. The minor drawbacks are a small price to pay when you weigh them against the vast advantages that Unitel brings to the table.

With its feature-rich, user-centric approach and unparalleled customer service, it makes the walk on the virtual communication tightrope seem less daunting and more like a walk in the park.

Unitel pricing

Plans and options

When it comes to pricing, Unitel offers a range of options that can cater to various business sizes and needs. For budding businesses on a tight budget, tool offers the Start-Up plan at $9.99 per month. This package includes a single phone number, 500 monthly minutes, and three user accounts, making it a good starting point for small businesses. Plus, with the mobile app, you can stay connected on the go.

unitel price pricing plans cost

If you’re a larger business with more extensive communication needs, the Unlimited plan, priced at $24.99 per month, might be a better fit. This plan provides you with unlimited minutes, a phone number, and unlimited user accounts, making it ideal for businesses that make heavy use of their phone systems.

For businesses seeking the full array of Unitel’s features, there’s the Office plan at $29.99 per month. This plan, in addition to offering unlimited minutes and a phone number, includes three user accounts, a desktop softphone, and team messaging. Additionally, you also get access to desk phones and a presence indicator, allowing you to see at a glance who is available or busy. Additional users can be added for $9.99 per user per month, providing flexibility for growing businesses.

In essence, pricing structure is designed with flexibility and scalability in mind, allowing businesses to select the plan that aligns best with their communication needs and budget. With Unitel, you get a virtual phone system that grows with your business, without breaking the bank.

Unitel alternatives and competitors

What instead of

In the realm of virtual phone systems, while Unitel stands as a strong contender, there are several other noteworthy alternatives that deserve a mention.

One such rival is OpenPhone, a simplistic and affordable virtual phone solution known for its seamless integration with various business tools. It provides robust features such as business hours setting and an auto-attendant to help manage calls efficiently.

Next up is Freshcaller, a powerful cloud-based system designed for modern customer support teams. Freshcaller is known for its feature-rich call center capabilities, offering call queues, routing, and an AI-powered voice bot, among other features.

RingCentral is another rival on the block that has made a mark in the industry. It offers a comprehensive suite of communication services, including team messaging, video meetings, and a robust virtual phone system. With its capacity for large-scale operations, RingCentral is often favored by larger enterprises.

Last but not least, Grasshopper, another formidable competitor, targets small businesses and entrepreneurs with its user-friendly interface and compact set of features. With its three extensions and voicemail transcription, Grasshopper provides all the essentials of a virtual phone system at an affordable price point.

Each of these alternatives brings something unique to the table, with varying features, pricing structures, and target audiences.

However, it’s essential to understand that the best virtual phone system for your business will depend on your specific needs, budget, and the scale of your operations. Whether it’s Unitel, OpenPhone, Freshcaller, RingCentral, or Grasshopper, make sure to thoroughly analyze their offerings before making a decision.

Unitel free version

Check the trial

If you’re keen on experiencing the power of Unitel firsthand before committing to a plan, you’re in luck! tool offers an irresistible 30-day risk-free trial that lets you get a taste of its robust features and seamless operation.

Start your journey here: Unitel Main Page.

unitel free trial test

This trial period is Unitel’s testament to transparency, providing users an opportunity to navigate through the platform, test out its features, and gauge its suitability for their specific business needs. The sign-up process is an absolute breeze.

With just a few clicks, you can get your hands on impressive range of features without any initial commitment. What’s more, you have the freedom to switch between different plans anytime during the trial period, tailoring your experience to match your evolving communication needs.

The free trial offers the perfect opportunity for businesses to experience the transformative potential of a virtual phone system. Use this time to explore the system’s capability in facilitating voice calls, video conferencing, SMS messaging, and more. Try out the convenience of voicemail-to-email, assess the efficiency of call routing, and experience the impact of other productivity-enhancing features that Unitel brings to the table.

30-day free trial truly shines a light on its potential as an all-in-one communication hub for your business. But don’t just take our word for it. Experience the difference for yourself, risk-free, and see how it can elevate your business communication to a whole new level.

Remember, the best way to understand a technology’s true potential is to test it in action, and Unitel’s risk-free trial offers just that – a real-time demonstration of its powerful capabilities.

So why wait? Sign up for the Unitel free trial today and get ready to revolutionize your business communication.

Final thoughts – opinion


8.3Expert Score

Easy to use and powerful. Great tool.


Navigating the crowded market of virtual phone systems can indeed be a daunting task, with each provider claiming to offer the best service. Yet, as we’ve unraveled in this comprehensive review, Unitel has cemented its standing in the industry as a robust and reliable communication solution, successfully meeting the needs of various businesses, big and small.

The broad spectrum of features offered by Unitel, coupled with its user-friendly interface and responsive customer service, propels it to the forefront of the pack. Even the minor setbacks such as occasional call quality dips or system configuration challenges seem trifling compared to the extensive benefits and consistent customer satisfaction this platform delivers.

What makes Unitel particularly attractive is the level of transparency and adaptability it offers. From its clear, flexible pricing structure to the no-strings-attached free trial, Unitel ensures its users get a full understanding of what they’re signing up for, thereby making the decision-making process easier and more confident.

In this constantly evolving digital age, tool has truly stepped up to the plate, proving itself as not just another virtual phone system provider, but as a dedicated partner in your business journey, committed to making your communication seamless and efficient.

So, whether you’re a budding startup looking to break free from traditional landlines or an established enterprise seeking advanced communication capabilities, Unitel could be the game-changer you need. It’s not just about staying connected, but about staying ahead, and tool helps you do just that.

To sum it up, Unitel offers a comprehensive communication solution designed with your business needs in mind. It’s a small investment for a big return: efficient communication that propels your business to new heights. And that, in essence, is the promise. It’s not just a virtual phone system, it’s your all-in-one communication hub, a tool designed to take your business communication to the next level and beyond.

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